Emerald HighClass Technology

Return & Exchange Policy

Effective Date: 6/10/2026

At Emerald HighClass Technology, we take pride in providing quality products and personalized merchandise. Because many of our products are customized specifically for each customer, please review the following policy before placing your order.

1. Customized & Personalized Products

All personalized, customized, engraved, embroidered, printed, or made-to-order items are final sale.

Once a customer has reviewed and approved the design, spelling, colors, personalization, size, and other product details, the order will move into production.

No returns, refunds, or exchanges will be accepted for customized products after customer approval.

Customers are responsible for carefully reviewing their proof before approving production.

2. Customer-Approved Designs

By approving a proof, mockup, or design, the customer confirms that:

• The spelling and names are correct.

• Chapter, organization, or line information is correct.

• Colors and design elements are correct.

• The selected product, size, and quantity are correct.

• The customer is satisfied with the final design.

Customer approval authorizes Emerald HighClass Technology to begin production.

Changes requested after approval may result in additional charges and may not be possible once production has started.

3. Damaged or Defective Items

If an item arrives damaged or has a verified manufacturing defect, please contact Emerald HighClass Technology within 3 business days of delivery.

Customers may be required to provide:

• Photos of the damaged or defective item

• Photos of the packaging

• Order information

• A description of the issue

If the issue is determined to be a manufacturing or production error, Emerald HighClass Technology may provide a replacement or other appropriate resolution.

4. Incorrect Items

If Emerald HighClass Technology sends an item that is different from what was approved or ordered, please contact us within 3 business days of delivery.

We will review the order and, when applicable, work to correct the issue.

5. Customer Errors

Emerald HighClass Technology is not responsible for errors approved by the customer, including:

• Incorrect spelling

• Incorrect names

• Incorrect chapter or line information

• Incorrect colors

• Incorrect sizes

• Incorrect quantities

• Incorrect personalization

• Failure to review the approved proof

Once the customer approves the final design, the customer accepts responsibility for the information contained in that design.

6. Non-Customized Products

Returns or exchanges on non-customized merchandise may be considered within 7 days of delivery, provided the item is unused, unworn, and in its original condition.

Sale items, clearance items, opened products, and items damaged by the customer may be excluded.

7. Shipping

Original shipping charges are generally non-refundable.

If a return or replacement is approved because of an Emerald HighClass Technology error or verified manufacturing defect, Emerald HighClass Technology will determine the appropriate shipping resolution.

8. Refunds

Approved refunds will be issued to the original payment method when applicable.

Processing times may vary depending on the customer's financial institution or payment provider.

9. Order Cancellation

Cancellation requests must be submitted before production begins.

Once a customized order has entered production, cancellation may not be available.

10. Final Approval

By placing an order and approving a design, the customer acknowledges that they have read, understood, and agreed to this Return & Exchange Policy.

Emerald HighClass Technology reserves the right to review individual situations and determine the appropriate resolution in accordance with applicable law.

Emerald HighClass Technology Empowering Innovation and Elevating Technology

Email: support@emeraldhighclass.com Business Hours: Monday–Friday, 8:30 AM–4:00 PM